All media is one business day, except walkthrough videos which require two business days.

Please provide our “Preparing Your Home for Photography” document to your clients.

No, we have ARMLS lockbox access. If you are not using an ARMLS lockbox please provide the lockbox or door lock code during checkout.

We recommend homeowners and pets not be present during a shoot. We often leave doors open while shooting and cannot supervise pets.

We will reschedule the shoot.

No. Media is licensed per listing. Contact us for reuse pricing.

We will attempt to receive an FAA waiver. If unavailable, we will refund your purchase. Packages will be prorated.

Yes. You may request a full refund within 24 hours of receiving your media. Just explain the problem so we can improve our service.